Terms and Conditions

 

You agree to the following terms when you place an order on Mymindfulhome.co.uk

  • The brands named in the shop section have copyright of their respective owners.
  • Marlene Fao ltd is a registered company and http://mymindfulhome.co.uk is its trading platform
  • MMH refers to “MyMindfulHome.co.uk”

Online Design Service

MMH guarantees that each user will receive design recommendations based on the questionnaire, pictures, videos or other material submitted by the user. Design is inherently subjective, however, and you agree that MMH cannot and does not warrant or guarantee your satisfaction with design services and/or ideas you receive on the MMH site. Notwithstanding the foregoing, MMH will take such reasonable steps, in MMH’ sole discretion, to ensure your satisfaction, including but not limited to those measures set forth in our Refund Policy.

While MMH makes every effort to portray recommended products and their colors and materials in the most accurate way on the Website, the displayed colors of the products will depend upon the monitor of the user and cannot be guaranteed by MMH/Marlene fao Ltd. as an accurate portrayal of the actual color or material of the product. We also make efforts to estimate scale of your space based on photos provided, but can’t guarantee that all recommended products will fit your space. It is the Clients’ responsibility to measure their space to ensure that items fit prior to purchasing.

While MMH will attempt to ensure that all retail product links are current in order to assist users with purchasing the products, there is no guarantee that the furniture or accessories recommended by Designers will be available for purchase at all or within a specific time frame defined by the Clients in their questionnaire. If prices are provided as part of the design service recommendation, there is no guarantee that the Client will find the article at the same price when they order. MMH cannot guarantee availability or workmanship of any products purchased from outside vendors.

Pricing for product and services listed on MMH.co.uk are quoted in GBP British pounds and are valid only in the United Kingdom. All prices are subject to change.

Cancellation and Refund Policy

You have a right to cancel an order before any design has taken place, please contact marlene@mymindfulhome.co.uk if you wish to cancel your order within 24 hours.

As this is a service and not a physical product, it is not possible to “return” the project PDF once it has been paid for and completely delivered.

We will do all that is in our power to keep our customers satisfied so that is why we ask you to kindly confirm reception by email of the final project document and confirm it is in line with your expectation. Every design package includes two modifications as standard. At our own discretion, we will offer a refund in those situations where a remedy is not possible or does not fix the issue. The refund is limited to the amount paid for the service.

After-sales support

We understand redecoration project do not happen overnight, and if you are a customer of MMH and have a question regarding your 3D Home Design project or Shopping list feel free to be in touch via email at : support@mymindfulhome.co.uk, we will aim to give you after-sales support.

This Terms and Conditions document is subject to change.